DILASONALI – Refund and Returns Policy

At DILASONALI, customer satisfaction is our top priority, and we want to ensure that your experience with us is hassle-free. Our Refund and Returns Policy is designed to give you peace of mind when purchasing from us.

Return Period:
We offer a 30-day return window for all eligible items. You have 30 days from the date of delivery to request a return for any reason, provided the item is in unused and original condition. Please note that we do not accept returns on custom-made or personalized items.

Refund Process:
Once we receive the returned item and verify its condition, we will process your refund to the original payment method within 5-7 business days. The refund will be for the purchase price of the item, excluding the original shipping costs.

How to Return:
To start the return process, please contact our customer service team at info@dilasonali.com or call us at (718) 863-8450. We will guide you through the return process and send you a return label. Please ensure the item is properly packed to avoid damage during the return shipping.

Damaged or Defective Items:
If you receive an item that is damaged or defective, please reach out to us immediately. We will provide you with a prepaid return label and offer a replacement or a full refund, depending on your preference.

We strive to offer high-quality furniture and excellent customer service, and we are here to assist you throughout the entire return process.

Address: 1410 Parkchester Rd, Bronx, New York
Phone Number: (718) 863-8450
Email: info@dilasonali.com